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Re: poorly written posts...is it a choice or lack of skill?

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Hi TW

 

I think it will really depend on the reason. Where it's a poorly worded question due to lack of knowledge (i.e. they don't know how to pose the question as they don't know what they are asking) may not be evident in the workplace

 

It is possible the person will either remain silent (there's a saying there of keeping your mouth shut so you're not confirmed a fool) or they may be knowledgeable in other areas and more confident in communication style as a result.

 

Then there is the worse situation - everyone else in the room with them is just as ignorant and therefore, they're all talking this way thinking it's normal.

 

There is a big culture on SCN and a lot of tech people who don't know how to analyse. It is quite scary when they Google or search SCN for their error message and just take the hit and try to apply the solution. Many tech areas are quite general so knowing what to search for is critical.

 

I've watched a junior attempt this and there was very little processing happening between his ears - even with two senior people sitting with him trying to step him through what questions to ask - teach him how to think and what to look for instead of just giving the answer. He just wanted to take the top hit in Google and make system changes based on the recommendation which was outdated and did not apply to our platform.We just wanted to take his system access away.

 

This junior was always quiet and didn't say much in the office so it was difficult to ascertain what he did and did not know. At least we could see his monitor. It's a lot harder when someone is in a different location and can hide behind email.

 

Regards

Colleen


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